The following table outlines some of the Error Messages that can occur when using the External Accounting Module in your Cavewire system as well as some further information on these errors and some how-to guides and fixes.
| Error ID. | Error Message | Meaning / Explanation |
|
6560 |
Failed :: "6560: [CustomerRef is required, CustomerRef is missing in the request]" |
This occurs with a Quickbooks online connection. If the same email address is not in Quickbooks, Quickbooks will try and make a new customer using that email address. If another customer has the same Contact Name or Company Name, Quickbooks will not be able to make a new customer. |
|
6000 |
Failed :: "6000: [A business validation error has occurred while processing your request, Business Validation Error: The discount amount can't be greater than the subtotal.]" |
This occurs when a customer discount is also being applied to the shipping price. The shipping discount effects the line item discounts and creates an error in the discounted pricing. |
|
oauth_problem |
Failed :: oauth_problem=rate%20limit%20exceeded& oauth_problem_advice=please%20wait%20before%20 retrying%20the%20xero%20api |
This occurs when your connection with XERO times out. XERO has a limited API and if overloaded will lock access and stop Cavewire from sending invoices. |
Solutions
6560
Update the customer name or Company in the invoice parcel to include a unique name (eg. Update John Smith to be John Smith Retailer or if it is a Company update the company from Company to Company 1 - this can be updated in Quickbooks later). Change the value 1 in the Failed # to a 0. Select Save. Once back on the Accounting Queue index page - select Resend from the column on the right of your invoice.
6000
Search for the discount amount in the invoice description package. Update these amounts to be 0 instead of the current value (the discount can be reapplied to the draft invoice in Quickbooks later). Change the value 1 in the Failed # to a 0. Select Save. Once back on the Accounting Queue index page - select Resend from the column on the right of your invoice.
oauth_problem
This will unlock automatically once the XERO API initiates this request. This can take up to 24 hours dependant on XERO.
Keywords: invoicing, invoices, api, errors,
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