Why did my invoice not push through to XERO?

There are a number of reasons an invoice may not push through to XERO from your Cavewire system.

Invoices in certain instances can take up to 5-10 minutes to push through to your connected accounting system so if it has been longer than this time you may need to troubleshoot.

The first things to check are:

• Had the product already previously been invoiced before it was dispatched?
• Did my product move into the Accounting Queue and if so were there any errors? (see list of common errors here)
• Has my product been invoiced in the Cavewire system?
• Was the product moved into my stock room? (Products placed in stock will not create an invoice in your external accounting system)

You can also check the Sales->Invoices page to see if an external Invoice number has been recorded against your Cavewire Invoice number. This external invoice number will help you find the draft invoice created in your XERO account.

The Sales->Invoices page showing external invoice numbers recorded

If you are still having issues finding where your XERO invoice is, contact a Cavewire representative.