Why did my invoice not sent through to Quickbooks?

There are a number of reasons your Quickbooks account may not have received an invoice from your Cavewire account.

Number 1

Do you have the Accounting Module installed on your system?

How to check

The easiest way to check this is to look at your admin menu and check you have an ACCOUNTING menu item. This will generally be at the end of the menu on the far right.

If it is not showing you may need to contact Cavewire to have this installed on your Cavewire system. You can do this via the chat/message icon or by submitting a request.

Number 2

Is you Quickbooks connection setup and configured correctly?

How to check

When you first install your Accounting module you will need to configure the module in line with you settings. 

Check you have made the connection between Cavewire and Quickbooks.

Check you have the correct settings using our How to configure your Quickbooks module guide.

Number 3

Has your Invoice become stuck in the Accounting Queue?

How to check

You will need to check the Accounting->Accounting Queue page and make sure you don't have an error next to your invoice. Check out Accounting Queue errors if you do in order to trouble shoot.

If you still are having issues - contact us using the Chat function or by submitting a request.