Support

How to allocate a board off the production line to a frontend customer who has already paid

1. Brands
2. Production Management

In some cases, a customer may place an order and pay for a board but your operations manager has decided it is better to allocate another board off the production line to that customer. In this sce...

• Support
• Edited March 18, 2021 01:03
• 1 follower
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Production Control Overview

1. Brands
2. Production Management

  This video gives a high level overview of the Production Control module in Cavewire.

• Support
• Edited October 13, 2020 05:40
• 1 follower
• 0 comments
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Only sell available stock for specific models

1. Brands
2. Content Management System

Cavewire websites have the ability to only sell available stock for specific surfboard models. This is a custom development which can be requested via the help desk feature request form.   If your ...

• Support
• Edited June 23, 2020 06:08
• 1 follower
• 0 comments
• 0 votes

How to modify your Cavewire website styling

1. Brands
2. Content Management System

If you have a Cavewire frontend website, you can modify the styling and appearance. These changes require developer experience and should only be attempted by a qualified person.   Follow the video...

• Support
• Edited June 15, 2020 02:35
• 1 follower
• 0 comments
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How to update bank account for Cavewire deposits

1. FAQs
2. Cavewire

If you have a Cavewire frontend website, you can define the bank account details where the online payments will be deposited.   Firstly, go to https://www.cavewire.com/ and click "Sign In". You can...

• Support
• Edited June 05, 2020 02:19
• 1 follower
• 0 comments
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How to connect Cavewire to a Xero Account

1. Brands
2. Sales and Invoicing

As of 2020, Xero have released a new authentication process. This new process, known as OAuth 2.0, is enforced for all new accounts and will be required for all existing accounts later this year.  ...

• Support
• Edited April 28, 2020 01:44
• 1 follower
• 0 comments
• 0 votes

'Payment Method Not Allowed’ message in control screen

1. FAQs
2. Cavewire

When trying to allocate a board to a customer account in the control screen, if you receive a message reading “payment method not allowed” this means the product that are you trying to allocate has...

• Support
• Edited February 20, 2020 01:26
• 1 follower
• 0 comments
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Why won't a board appear in control tools?

1. FAQs
2. Cavewire

Check that a CaveControl Station number has been set.  In order for a board to populate in the production control screen, a CaveControl Station number must be specified for each surfboard model, an...

• Support
• Edited February 13, 2020 04:51
• 1 follower
• 0 comments
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How to update permissions for production manufacturing

1. FAQs
2. Cavewire

All of the production manufacturing routes in Cavewire can have restricted access so that only certain Roles or Users are able to move the board through that route. You can update the permissions ...

• Support
• Edited December 03, 2019 03:28
• 1 follower
• 0 comments
• 0 votes