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Support

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Latest activity by Support
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    Support created an article,

    How to connect Cavewire to a Xero Account with OAuth 2.0

    As of 2020, Xero have released a new authentication process. This new process, known as OAuth 2.0, is enforced for all new accounts and will be required for all existing accounts later this year.  ...

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    Support created an article,

    'Payment Method Not Allowed’ message in control screen

    When trying to allocate a board to a customer account in the control screen, if you receive a message reading “payment method not allowed” this means the product that are you trying to allocate has...

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    Support created an article,

    Why won't a board appear in control tools?

    Check that a CaveControl Station number has been set.  In order for a board to populate in the production control screen, a CaveControl Station number must be specified for each surfboard model, an...

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    Support created a post,

    Klaviyo integration for marketing

    Requester: JS Industries   Hi we (JS Industries) wish to switch from Campaign Monitor to Klaviyo. We need your help to make sure it is properly integrated into Cavewire in order for it to provide u...

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    Support created an article,

    How to update permissions for production manufacturing

    All of the production manufacturing routes in Cavewire can have restricted access so that only certain Roles or Users are able to move the board through that route. You can update the permissions ...

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    Support created a post,

    Zoho Integration

    Requester: Corey -  Company: Lost Surfboards Australia and Pyzel Australia ---- We are keen to integrate our Zoho CRM with Cavewire. Ideally we would have customers that subscribe to our newsletter...

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    Support created a post,

    Why is Cavewire not building the feature I want?

    Community feature requests The sheer number of requests shows us just how much our customers want Cavewire to be an important part of running their businesses. They’re willing to take the time to w...

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    Support created an article,

    How to update Cavewire credit card or bank account

    If you would like to update the credit card details for your Cavewire subscription, you can manage that in your Cavewire account. You can also update the bank details for the deposit to your bank a...

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    Support created an article,

    Why am I not receiving emails?

    This guide will provide an overview of common settings to check if you are not receiving emails generated from Cavewire. For this example, we will use the "FORGOT LOGIN DETAILS?" flow.   Firstly, ...

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    Support created an article,

    Automated Emailing of Special Reports

    Special Reports are a handy way to extract the specific information you need to support your business processes. These reports are tailor made by the Cavewire development team to present meaningful...