Support
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Activity overview
Latest activity by Support-
Support created an article,
How to export all surfboard models
To export all of your surfboard models and their selected custom options navigate to SYSTEM IMPORT/EXPOR DATA FLOW - PROFILES If you don't have access to that menu contact Cavewire support. Sel...
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Support created an article,
How to export all customers
To export all Customers from your Cavewire system, go to SYSTEM -> IMPORT/EXPORT -> EXPORT Select Customers from the entity type drop down If you want to skip any of the attributes, you can s...
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Support created an article,
How to allocate a board off the production line to a frontend customer who has already paid
In some cases, a customer may place an order and pay for a board but your operations manager has decided it is better to allocate another board off the production line to that customer. In this sce...
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Support created an article,
Production Control Overview
This video gives a high level overview of the Production Control module in Cavewire.
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Support created an article,
Only sell available stock for specific models
Cavewire websites have the ability to only sell available stock for specific surfboard models. This is a custom development which can be requested via the help desk feature request form. If your ...
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Support created an article,
How to modify your Cavewire website styling
If you have a Cavewire frontend website, you can modify the styling and appearance. These changes require developer experience and should only be attempted by a qualified person. Follow the video...
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Support created an article,
How to update bank account for Cavewire deposits
If you have a Cavewire frontend website, you can define the bank account details where the online payments will be deposited. Firstly, go to https://www.cavewire.com/ and click "Sign In". You can...
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Support created an article,
How to connect Cavewire to a Xero Account
As of 2020, Xero have released a new authentication process. This new process, known as OAuth 2.0, is enforced for all new accounts and will be required for all existing accounts later this year. ...
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Support created an article,
'Payment Method Not Allowed’ message in control screen
When trying to allocate a board to a customer account in the control screen, if you receive a message reading “payment method not allowed” this means the product that are you trying to allocate has...
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Support created an article,
Why won't a board appear in control tools?
Check that a CaveControl Station number has been set. In order for a board to populate in the production control screen, a CaveControl Station number must be specified for each surfboard model, an...
